Company culture
1. Give the customer enough enthusiasm, respect and care: "the customer is God", for the service work is even more so. Whether in the pre-sale, in the sale, or after the sale are fully
respect for customers and customers of every demand, and a warm working
attitude to care for our customers, take the initiative to provide
services.
2. To help customers solve the problem: whether it is a single
product, or our services, as long as the customer encountered trouble,
then the customer's problem is our problem - like customers want to.
3.
Rapid response to customer needs: When our customers expressed our
needs for us, because the training of staff in place, so we can ensure
that the first time immediately to his needs to respond quickly - urgent
customers Anxious.
4.
Always customer-centric: We start from the construction team, carefully
selected a number of service clearance, professional know excellent
service team, assigned to our service points, and customers to achieve
zero distance communication. In
the process of providing services to customers, always with our
customers as the center, pay close attention to customer needs. Only
from the customer's point of view to consider the customer's things as
their own things in order to actively advise for customers; only to
'help' - customer service for the 'music', in order to always full of
mental state to one after another Customer satisfaction.
5. Continuously provide professional, quality service: often say, do a good thing is easy, difficult things to do a good life. This
is the case for the service, we can not only provide customers with a
quality service, more commitment to customers to provide long-term, and
even life-long high-quality, efficient service. Whether
it is our staff awareness of service clearance, excellent professional
knowledge, or our services, diversification, systematic, all reflect the
professionalism of our services. Due to rigorous, humane service management, so as to ensure that our
professional quality, it created a reputation of our services has been
received by consumers.
6.
put themselves in place for the sake of customers: put themselves in
place for the sake of customers is always to customer-centric premise,
empathy in our service is an important requirement of service thinking. Putting yourself in the minds of our customers means that we can think
about the customer's point of view, know what the customer needs most
and what we do not want, and provide real-time satisfaction in providing
the whole service.
7.
To provide personalized protection services: the implementation of data
management of customers, and one-on-one health information and
training, product recommendation, and other personalized service. The customer's mailbox for the targeted telephone return visit and other security services.
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